Effective Date: July 2026

At Max Punch, customer satisfaction is important to us. We want our customers to have a positive experience with our products and services. This Refund & Return Policy explains the conditions for returns, exchanges, refunds, and cancellations.

This policy is intended to comply with applicable Canadian consumer protection laws. Nothing in this policy limits any rights or remedies available to customers under applicable Canadian law.

Returns

Max Punch accepts eligible returns within 30 days of the delivery date, subject to the conditions outlined below.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed
• Be in its original condition
• Include original tags and packaging where applicable
• Include proof of purchase or order number

Items that do not meet these requirements may not qualify for a refund or exchange.

Non-Returnable Items

Due to the nature of certain products, the following items are not eligible for return unless they arrive defective, damaged, or incorrect:

• Custom-designed or personalized apparel
• Clearance, final sale, or promotional items marked as non-returnable
• Gift cards
• Items that have been worn, washed, altered, modified, or damaged after delivery

Nothing in this section removes any consumer rights that cannot legally be excluded under applicable Canadian law.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or different from the item ordered, please contact Max Punch within 7 days of receiving your order.

To help us resolve the issue, please provide:

• Order number
• Description of the problem
• Clear photos of the product and packaging

After reviewing your request, Max Punch may provide an appropriate resolution, which may include:

• Replacement of the item
• Exchange
• Refund
• Store credit, where applicable

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank, credit card provider, or payment service provider
• Original shipping fees are generally non-refundable unless the return is due to an error by Max Punch, a defective product, or another circumstance where reimbursement is required under applicable law

Exchanges

Max Punch accepts exchanges for eligible items, including:

• Incorrect sizes, where available
• Damaged products
• Defective products
• Incorrect items received

All exchanges are subject to product availability.

If a replacement item is unavailable, Max Punch may provide a refund or store credit where appropriate.

Custom Design Orders

Custom-designed and personalized products are created specifically according to customer requirements and therefore generally cannot be returned or refunded unless:

• The item arrives damaged
• The item is defective
• Max Punch made a production error that does not match the approved design

Before production begins, customers are responsible for carefully reviewing and approving all customization details, including:

• Artwork
• Logos
• Names
• Numbers
• Colours
• Sizes
• Other design specifications

Once production has started, changes or cancellations may not be possible.

Return Shipping

Unless the return is due to an error by Max Punch, a defective product, or another situation where Max Punch is responsible, customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as Max Punch is not responsible for returned packages lost during transit.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders may be cancelled only if they have not yet:

• Entered production
• Been customized
• Been prepared for shipment
• Been shipped

Custom orders may not be cancelled once production has started.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from Max Punch:

1. Check your bank or payment account.
2. Contact your payment provider, as processing times may vary.
3. Contact Max Punch if you require further assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address results in a returned package:

• Additional shipping charges may apply for reshipment
• Refund eligibility may be affected depending on the circumstances

Max Punch is not responsible for delays or additional costs caused by incorrect customer-provided information.

Contact Us

If you have questions regarding returns, exchanges, refunds, or cancellations, please contact us.

Max Punch
Canada

Email: info@maxpunch.ca