Effective Date: July 2026

Thank you for choosing Max Punch. We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related shipping information for customers in Canada and other supported locations.

Order Processing

All orders are processed after payment has been successfully received and verified.

• Standard orders are typically processed within 1–3 business days.
• Custom-designed apparel may require additional production time before shipment.
• Orders are processed Monday through Friday, excluding weekends and Canadian statutory holidays.
• Processing times may be longer during holidays, promotional periods, high-volume sales periods, or other circumstances affecting production capacity.

Processing times are estimates only and may vary depending on order details and product availability.

Shipping Destinations

Max Punch ships orders within Canada and to select international destinations where available.

Shipping availability may depend on:

• Customer location
• Shipping carrier availability
• Applicable customs requirements
• Local delivery restrictions

We reserve the right to limit or restrict shipping locations where necessary.

Shipping Rates

Shipping fees are calculated during checkout and may be based on:

• Delivery destination
• Selected shipping method
• Package weight and dimensions
• Applicable carrier rates

Any applicable shipping charges will be displayed before you complete your purchase.

Free Shipping

Max Punch may offer free standard shipping promotions on eligible orders.

Free shipping offers:

• Apply only to qualifying orders
• May be limited by location or product category
• May be available only during specific promotional periods

Any applicable free shipping terms will be displayed at checkout or in promotional materials.

Delivery Estimates

Delivery estimates begin after your order has been processed and shipped.

Estimated delivery times:

Canadian Orders:
Approximately 3–7 business days

International Orders:
Approximately 7–21 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, and other circumstances outside of Max Punch’s control.

Custom Design Orders

Custom-designed apparel requires additional production time before shipment.

Production timelines may depend on:

• Design complexity
• Order quantity
• Customer approval of artwork
• Production schedule
• Material availability

Any estimated production timelines will be communicated to the customer where applicable.

Customers are responsible for reviewing and approving submitted designs before production begins.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information is provided by the shipping carrier and may take 24–48 hours to update after shipment.

Customs, Duties, and Taxes

For orders shipped outside Canada, additional charges may apply, including:

• Import duties
• Customs fees
• Taxes imposed by the destination country

These charges are the responsibility of the customer unless otherwise stated.

Max Punch is not responsible for delays caused by customs authorities or fees imposed by international governments.

Shipping Delays

While Max Punch works to process and ship orders as quickly as possible, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions
• Carrier delays
• Customs processing
• High shipping volumes
• Incorrect customer-provided shipping information
• Labour disruptions
• Natural disasters or other unexpected events

Max Punch is not responsible for delivery delays caused by third-party shipping carriers. However, we will make reasonable efforts to assist customers in resolving shipping issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• Delivery may be delayed
• The package may be returned to Max Punch
• Additional shipping charges may apply for reshipment

Max Punch is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost, missing, or arrives damaged, please contact us as soon as possible.

Please provide:

• Order number
• Photos of damaged items and packaging (if applicable)
• Description of the issue

We will review the situation and work with the applicable shipping carrier to help resolve the matter.

Multiple Shipments

Orders may be shipped in separate packages depending on product availability, order details, or production requirements.

If your order is shipped in multiple shipments, you may receive separate shipping confirmation emails and tracking information.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Requests cannot be guaranteed once an order has:

• Entered production
• Been prepared for shipment
• Been shipped

Custom orders may have limited cancellation options once production has started.

Nothing in this Shipping Policy limits any rights available to customers under applicable Canadian consumer protection laws.

Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us.

Max Punch
Canada

Email: info@maxpunch.ca